PureGuard Cleaning Services – Terms & Conditions & Privacy Policy

Last Updated: June 2026

Welcome to PureGuard Cleaning Services. By accessing this website (https://pureguardcleaningservices.com), requesting a quote, or booking our services, you explicitly agree to comply with and be bound by the following comprehensive legal terms and privacy policies. If you do not agree with any part of these terms, you must not use our website or hire our services.

PART 1: OPERATIONAL CLEANING TERMS & PROTECTION FEES

1. Cancellation & Rescheduling Fees

Clients must provide a minimum of 24 hours' notice to cancel or reschedule a scheduled cleaning appointment.

• Cancellations or rescheduling requests made with less than 24 hours' notice are subject to a Late Cancellation Fee to cover lost wages and crew scheduling.

• If our mobile crew arrives at the property and the service is canceled on-site, the client will be billed the full estimated cost of the cleaning.

2. Property Access & Lockout Fees

Our mobile cleaning teams must be able to safely and reliably access the property at the scheduled arrival time.

• If our team is locked out, cannot gain entry, or is made to wait for more than 15 minutes after arrival, a Lockout Fee will apply to cover crew operational wages and vehicle fuel.

• If entry cannot be obtained at all, the appointment will be treated as a late cancellation, and the client will be billed accordingly.

3. Late Payments & Cost of Capital Recovery

PureGuard Cleaning Services does not charge standard, rolling interest rates on overdue balances. However, in the event that a client fails to make a payment when due, and such non-payment forces the Company to secure external financing or interest-bearing loans to cover its ongoing monthly operational expenses (including but not limited to staff payroll, insurance, and supply costs), the client explicitly agrees to be held liable for all resulting financial losses. The total interest costs, financing fees, and administrative expenses incurred by the Company from said loan will be calculated and added directly to the client's outstanding balance due.

4. Right to Refuse Service & Hazardous Conditions

For the strict safety and health of our cleaning staff, we reserve the right to refuse service or leave a property immediately if our crews encounter:

• Severe biohazards, including uncontrolled mold, heavy animal waste, or pest infestations (fleas, bedbugs, roaches, rodents).

• Excessively cluttered or structurally unsafe working environments.

• Hostile, aggressive, or abusive environments.
  If service is refused due to hazardous conditions, a baseline dispatch and assessment fee will still be billed to the client.

5. Pre-Existing Damage Waiver

PureGuard Cleaning Services utilizes professional techniques and trained cleaners. However, the Company is not responsible for any damage caused by the normal cleaning of items that were already broken, defective, unstable, improperly installed, or suffering from wear and tear. This includes, but is not limited to: loose window blinds, unstable shelving, unsecured artwork, or pre-cracked surfaces.

6. Service Guarantee & Claims Window

If you are unsatisfied with any area we have cleaned, you must report the issue to us within 24 hours of job completion via email at pureguardcleaningservices@gmail.com. We will return to reclean the specific area at no extra charge. Any reports or claims made after the 24-hour window are legally considered fully accepted, and no recleans or adjustments will be issued.

7. Utilities & Environment

The client agrees to provide continuous running electricity and hot/cold water at the property. If utilities are turned off or unavailable when our mobile crew arrives, the cleaning cannot be completed, and standard lockout/cancellation fees will apply.

8. Limitation of Liability

To the maximum extent permitted by applicable law, the total collective liability of PureGuard Cleaning Services for any claims, losses, property damages, or expenses arising out of our work shall be strictly capped and limited to the total dollar amount paid by the client for that specific cleaning appointment.

PART 2: WEBSITE USE & INTELLECTUAL PROPERTY

1. Cookies

Our website uses cookies to help personalize your online experience. By accessing PureGuard Cleaning Services, you agree to use the required cookies necessary for the basic operation of our site. We may also use optional tracking or analytical cookies to monitor site traffic for statistical purposes.

2. Intellectual Property License

Unless otherwise stated, PureGuard Cleaning Services owns the intellectual property rights for all material, text, images, and logos on this website. All intellectual property rights are reserved. You must not:

• Copy or republish material from our website.

• Sell, rent, or sub-license material from our website.

• Reproduce, duplicate, or copy material from our website.

3. User Reviews & Public Comments

Parts of this website may offer users an opportunity to post opinions or reviews. PureGuard Cleaning Services does not filter or edit comments before they appear live on the site. Comments reflect the views of the person who posts them. We reserve the absolute right to monitor and remove any comments that are deemed inappropriate, offensive, or breach these terms.

4. Content Liability for External Links

We shall not be held responsible for any content that appears on external websites that link to us. No link(s) should appear on any website that may be interpreted as libelous, obscene, or criminal, or which infringes or violates any third-party rights.

PART 3: PRIVACY POLICY (Data Protection)

1. Information We Collect

We collect personal information that you provide to us directly through our online quote forms, email inquiries, phone calls, or text messages. This includes your name, email address, phone number, and physical home or business address.

2. How We Use and Protect Your Data

We use your information strictly to operate our mobile cleaning business, which includes sending custom quotes, scheduling our crews to your location, processing invoices, and communicating about bookings. We store your data securely and never share, sell, or rent your personal information to third parties for marketing or advertising purposes.

3. Contact Information

For any legal inquiries, data updates, or service support, please contact us directly:

• Email: pureguardcleaningservices@gmail.com

• Phone: +1 (647) 687-8996